FAQ

Membership

What is the Real Rewards Cash Card?

The Real Rewards Cash Card provides our members with a bonus for the policies they sell. Once they bind on Insureon Solutions, members who register for a Real Rewards Cash Card receive a debit card preloaded with $10. They get another $10 for every subsequent bind.

How do I register for a Real Rewards Cash Card?

The first step is to join Insureon Solutions. You can do that here.

Once you're a member, you can sign up for your Cash Card. Since this is a bank-issued debit card, the bank will need your birth date and social security number.

That can be kind of scary, but here's what you need to know:

  • Your information goes directly to the bank.
  • We don't have access to your private information.
  • The bank sends the debit card directly to you.

We only send the bank the money for your new binds. They handle the rest.

When and where can I use my Real Rewards Cash Card Visa?

You can use your Cash Card anywhere Visa is accepted. Setting up your membership profile takes about 10 minutes. Your membership is automatically activated after you complete your profile.

What is Insureon Underwriting Managers (IUM)?

Membership also gives you access to Insureon Underwriting Managers (IUM), a managing general agent launched in 2016 for:

  • Endurance.
  • Lloyd’s of London.
  • Lexington Insurance Company.
  • Markel Insurance Company.

Products from IUM include:

  • Personal lines standalone Wind-Only Insurance.
  • Coastal Homes Insurance.
  • High-risk Homeowner's Insurance.
  • Personal articles floater.
  • Commercial General Liability Insurance.
  • Commercial Package Insurance.

What are the membership requirements?

You must have the proper licensing for property & casualty from their state department of insurance. We also require you to have E&O coverage with limits of at least $1M/$1M, written with a carrier that has an A.M. Best rating of A- or higher. E&O coverage must extend to 100% of P&C production.

Your license and E&O coverage needs to remain in force to maintain access to the system. You are also required to keep your license and insurance information current in your Agency Profile. Failure to do so may result in a suspension of your account.

These requirements must be in place before enrollment.

Do you offer E&O for Insurance Agents?

No. We don't have a platform carrier that offers E&O for insurance agents. Check your local PIA/Big I office or our wholesale partner, CRC|Crump Insurance Services.

How do I find my carrier’s A.M. Best rating?

Ask your carrier or check it here: http://www.ambest.com/.

What should I do if I can’t find my license?

Most states show the status of licenses online and can provide replacement copies. Click here to get your state’s department of insurance.

State licenses need to remain in force to maintain access to the system.

Can I enroll as a corporation if I do not have a business entity license from the Department of Insurance?

You can enroll as a corporation only if you are located in:

  • Iowa.
  • Rhode Island.
  • Tennessee.
  • Wisconsin. 

In all other states, you must provide agency licenses information to enroll.  Click here for links to each state’s department of insurance.

Am I required to have an agency to sign up?

No. You can sign up as an individual using your social security number. You just need your individual license and E&O in your individual name. You don’t need an official business location.

What are your premium volume requirements?

We have no premium volume requirements.

Who owns the book of business?

You (the agent) own your book of business, both new and renewal, unless your agency contract says otherwise.

Is there a fee for membership?

The fee to access Insureon Solutions is $250. 

Does an Insureon Solutions membership give me direct appointments with your carriers?

No. Insureon Solutions holds the direct appointment with the carriers. You sub-broker through Insureon Solutions to get access to carriers.

What happens if I decide not to renew my membership?

You can still log on to the website and continue to service any existing clients. You won’t receive renewal commission on any business you have in force, and you will be unable to submit new business until you renew your membership.

Billing & Commissions

How are commissions paid?

The carrier bills the client. The client pays the carrier. The carrier pays Insureon Solutions. Insureon Solutions pays you, the agent.

How fast the commissions are paid depends on several factors, including how quickly your client pays the carrier. Insureon Solutions pays commissions to you the month after they are received from the carrier. Checks are typically mailed by the 15th of the month with a detailed commission statement included. Direct deposit is currently unavailable.

Do I collect premiums from my client?

Most policies placed via Insureon Solutions are direct-bill. Our carriers bill your client for any premium due, including down payments.

Does Insureon Solutions charge broker fees?

We may occasionally charge program management and policy fees.

Can I charge a Broker Fee?

Charging a Broker Fee is between you and your client and is contingent upon your state laws.

Do the carriers offer payment options for my client?

Yes. Before you bind a policy for your client, you will be offered payment options for your client.

Are there special exceptions for collecting money from my client?

Some policies are placed on an agency-bill basis. These are mostly surplus lines placements. In those cases, you will be:

  • Notified of the payment requirement
  • Presented with an invoice
  • Required to collect and make payment to Insureon Solutions before binding takes effect.

How the Quoting Hub Works

How do I get a quote?

  • Log in to Insureon Solutions.
  • Select the type of client (personal or commercial).
  • Select the classification from the dropdown menu options.
  • Complete the short app to receive bindable quotes.
  • Review proposals and present to your client.
  • Return to your Insureon Solutions profile to request binding.

How do I check if you have coverage available for my client?

Before joining, you can check the website for eligibility requirements and coverage highlights, or you can call one of our membership specialists to discuss product availability in your area. Once you are a member, you can use our chat feature on the application to chat with an Insureon Solutions product expert.

How long does it take to get a quote?

Where the online carrier is able to provide one, a bindable quote can be provided in minutes. If underwriting holds or underwriting intervention is required, quotes may take 24–72 hours.

Will I get a quote from every carrier?

Each carrier has its own underwriting guidelines. Your client’s profile may not fit all guidelines for every carrier. Normally, agents receive two to three quotes for each risk they submit.

How are claims handled?

Claims are handled by the carrier. All claims should be reported directly to the carrier by the insured. Your client’s policy will have a number where they can contact the carrier directly.

How are service requests handled?

Endorsements, certificates, and loss runs can be requested through your portal or through our direct carrier service option. Auto ID cards are strictly requested via our website.

Does our agency name appear on the policy?

No. Insureon Solutions holds the direct appointments with the carriers so Insureon Solutions is listed as the producer. If a client accidentally contacts Insureon Solutions directly, we provide them with the name and phone number of their agent.

Do I have binding authority?

No. Insureon Solutions has binding authority.

Do you BOR (broker of record) policies?

Yes. The following carriers allow BORs at renewal:

  • Commercial: CAN, The Hartford, and Travelers.
  • Personal. The Hartford, Safeco, and Travelers.

BORs must be submitted at least 30 days prior to renewal. Once your membership is activated, you will have access to instructions on how to submit BORs on your dashboard.

Can I roll a book of business from a carrier or another MGA?

Yes. Here are the steps to roll a book:

  • Email or mail your request on your agency's letterhead.
  • List the carrier, the reason for the roll, the loss ratio, the name of the MGA (if applicable), the type of business in the book, total premium, and a list of insureds and policy numbers.
  • Insureon Solutions management will review the information when it's received.
  • We will contact the carrier for its review.
  • If the carrier approves, the book will be moved to Insureon Solutions on your behalf.